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Responsible:

Frank Andrasch Raumausstatter-Handwerk GmbH
Managing Director Frank Andrasch
Workshop / delivery address / postal address Hauptstrasse 165 - 77830 Bühlertal
Showroom - advice by appointment - Hauptstrasse 142a -77830 Bühlertal

Contact:

Tel. 0700 / ANDRASCH (26 37 27 24) 12 cents / min or mobile phone tariff
Tel. 49 7223/28 38 856
Fax 49 7223/28 38 857
Mobile 49 173/84 66 428
e-mail raumausstatter@andrasch.de

Register entry:

Mannheim District Court HRB 714813

Tax ID:

Ust.ID DE210720945

Economic identification number:

Baden-Baden tax office 36052/55404

Supervisory authority:

Chamber of Crafts Karlsruhe

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Frank Andrasch Raumausstatter-Handwerk GmbH
Managing directors authorized to represent: Frank Andrasch
Telephone: 49 7223/2838856 Fax: 49 7223/2838857 E-Mail: info@andrasch.de

Mannheim District Court HRB 714813 Competent Chamber: Chamber of Crafts Karlsruhe, Friedrichsplatz 4-5,76133 Karlsruhe www.hwk-karlsruhe.de Job title: Master of interior decorators awarded in the Federal Republic of Germany; Professional regulations: Handwerksordnung (HWO) at http://www.gesetze-im-internet.de/bundesrecht/hwo/sum.pdf Sales tax identification number acc. 27a UStG: DE210720945 Responsible for content acc. § 55 II RStV: Frank Andrasch (address see above)

If you are willing to participate: Frank Andrasch Raumausstatter-Handwerk GmbH declares that it is ready to take part in consumer arbitration procedures in accordance with the Consumer Dispute Settlement Act in the event of legal conflicts with consumers (§ 13 BGB). The consumer arbitration board responsible for Frank Andrasch Raumausstatter-Handwerk GmbH is the universal arbitration board of the Federal Center for Arbitration eV Straßburger Straße 8 77694 Kehl am Rhein Telephone: 07851/7957940 Fax: 07851/7957941 E-Mail: mail@universalschlichtungstelle.de Website: www. consumer-schlichter.de

Data protection


The protection of your personal data during the collection, processing and use on the occasion of your visit to our homepage is important to us. Your data is protected in accordance with legal regulations. Personal data is only collected on this website to the extent that is technically necessary.

Below you will find information about which data is recorded during your visit to the homepage and how it is used:

1. Collection and processing of data
Every access to our homepage and every retrieval of a file stored on the homepage are logged. The storage serves internal system-related purposes. The following are logged: name of the file called up, date and time of the call, amount of data transferred, notification of successful call-up, web browser and requesting domain. Additionally, the IP addresses of the requesting computers are logged. When you contact us via the website, we use the customer data or contact form to collect various personal data from you, which you transmit to us by submitting your request together with the other data of the request. By submitting your personal data to us, you agree to the collection, processing and use of your data in accordance with this data protection declaration.

2. Use and disclosure of personal data
If you have provided us with personal data, we will only use it to process your request and for technical administration. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing - in particular passing on order data to suppliers - this is necessary for billing purposes, we are legally obliged to do so or you have given your prior consent. You have the right to revoke your consent at any time with effect for the future. Stored personal data will be deleted if you revoke your consent to storage, if knowledge of it is no longer required to fulfill the purpose for which it was stored or if its storage is not permitted for other legal reasons.

3. Cookies
The website uses so-called cookies in several places. They serve to make our website more user-friendly, more effective and more secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Cookies do not harm your computer and do not contain viruses.

4. Links to other websites
We assume no liability for the content of links to other websites.

5. Right to information
Upon written request, we will be happy to inform you about the data stored about you.

Security advice:
We endeavor to save your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by email, we cannot guarantee complete data security, so we recommend that you send confidential information by post.

Affected Rights
The data subjects therefore have the following rights under the GDPR:
a) Right to information - Art. 15 GDPR
With the right to information, the person concerned receives a comprehensive insight into the data concerning him and some other important criteria such as the processing purposes or the duration of storage. The exceptions to this right regulated in § 34 BDSG apply.
b) Right to rectification - Art. 16 GDPR
The right to correction includes the possibility for the data subject to have incorrect personal data corrected.
c) Right to erasure - Art. 17 GDPR
The right to deletion includes the possibility for the person concerned to have data deleted by the person responsible. However, this is only possible if the personal data relating to him are no longer necessary, are processed unlawfully or if consent has been withdrawn. The exceptions to this right regulated in § 35 BDSG apply.
d) Right to restriction of processing - Art. 18 GDPR
The right to restriction of processing includes the possibility for the person concerned to prevent further processing of the personal data concerning him for the time being. A restriction occurs above all in the review phase of other rights management by the person concerned.
e) Right to data portability - Art. 20 GDPR
The right to data portability includes the possibility for the person concerned to receive the personal data relating to him in a common, machine-readable format from the person responsible in order to have it forwarded to another person responsible if necessary. According to Art. 20 Para. 3 Clause 2 GDPR, this right is not available if the data processing serves the performance of public tasks. With the BfDInur, this is not the case if the processing of personal data is for fiscal purposes.
f) Right to object - Art. 21 GDPR
The right to object includes the possibility for data subjects to object to the further processing of their personal data in a special situation, insofar as this is justified by the performance of public tasks or public and private interests.

9. Homepage of andrasch.de
Every time a user accesses the website of Raumausstatter Andrasch GmbH and every time a file is called up, data about this process is temporarily stored and processed in a log file. Before saving, each data record is anonymized by changing the IP address.
In detail, the following data is stored for each access / retrieval:
• anonymized IP address
• Date and Time
• Page accessed / name of the file accessed
• Amount of data transferred
• Notification of whether the access / retrieval was successful

Terms of Service


1. The following general terms and conditions apply to all offers and contracts of the contractor. Deviations from these conditions require written confirmation.
2. Offers are non-binding and non-binding until the order is confirmed in writing. They are subject to self-delivery, whereby the contractor stands for the careful selection of its suppliers. The documents belonging to the offer - such as illustrations, drawings, dimensions, weights - are only approximate. The order made by the client is a binding offer. We are entitled to accept this offer within 4 weeks of receipt by sending an order confirmation, by email, in writing or by sending the ordered product. A contract is only concluded with the order confirmation or the dispatch of the goods. In cases of obvious typing, printing or calculation errors, we are entitled to withdraw.
3. For all construction work - especially flooring and wallpapering work - the general contracting regulations for construction work (VOB) apply. The services correspond to the general technical regulations (ATV) applicable to the work of the contractor, unless otherwise specified below or in the order confirmation or other special agreements have been made. Upon express request, the client is ready to make the text of the provisions mentioned available for information.
3.1 Shading special problem: Notes on the occurrence of shading effects in velor goods (German Carpet Research Institute eV; Germanusstr. 5; 52080 Aachen) 3.1.1. What are shades? On velours with soft, velvety surfaces, shading effects arise during use. This shading, which is also known as "writing", is generally perceived as beautiful because it corresponds to the natural character of the velor. Velvet and suede behave similarly. In the case of valuable oriental carpets, shading is also seen as a characteristic of noble, shiny pile material. The finer and shinier the processed material, the livelier the velor appears.
3.1.2. How are shading effects created? The top layer (pile layer), which consists of individual threads, has a uniform inclination (line direction) after manufacture. As soon as part of the pile threads change their inclination due to external influences, the light is reflected differently at the affected areas. This can be shown schematically as the sketch shows: Depending on the incidence of light and the direction of view, the shading effects appear lighter and, when viewed from the opposite side, darker. In individual cases, permanent shades, so-called shading effects, can also be observed on velor goods, which can take on different shapes and sizes. Shading effects are most visible on single-colored velours, while they are often not recognizable on patterned velours due to the multicolor.
3.1.3. Which carpets do shading effects occur on? In principle, these effects can occur on many velor goods, regardless of their quality. The pile material used does not matter, because natural fibers such as wool, silk and coconut are equally affected as synthetic fibers such as polyamide and polypropylene. The manufacturing processes also have no influence on shading formation. The effects occur with machine-made velours as well as with hand-knotted items. The type of laying (loosely laid, tensioned, glued) and the subfloor is also irrelevant for the creation of the shading.
3.1.4. Can shading effects be eliminated again? In contrast to the usual tread shading, permanent shading cannot be removed by brushing, vacuuming or other cleaning methods.
3.1.5. Do shading effects influence the method of use? As studies by the German Carpet Research Institute in Aachen show, the affected areas are not subject to premature wear compared to the rest of the area. This means that shading does not adversely affect usage behavior in terms of durability.
3.1.6. Can shading effects be avoided? Shading cannot be ruled out with any velor. The risk of its occurrence, however, is low.
3.1.7. Who is responsible for shading effects? The causes of their emergence are still unclear internationally despite considerable research expenditure. According to the results available so far, shading effects can neither be influenced by carpet manufacture nor by laying. However, the current state of knowledge strongly suggests the influence of the place of installation. Shading effects repeatedly arose on numerous velours that were laid in a certain part of the building (shading test track) at the German Carpet Research Institute in Aachen. The laid out velours were of different constructions and different manufacturers. However, practical tests in residential buildings and public buildings have also shown that the installation location and the stress are of major importance in the creation of shading. Permanent shading is undoubtedly still a phenomenon. How else could it be explained that these effects also occur in untrodden areas or pass from one material line to the other. The latter occurs even when completely different velours are laid next to each other. Shading effects even go beyond partition rails. These findings make it clear that shading cannot be related to production or installation errors in velours and that, as a result, and with proper clarification, no one can guarantee shading.

4thForce majeure, unforeseeable, serious operational disruptions extend the delivery deadlines by the duration of the delay. The client will be informed immediately about the occurrence of such a delay. If the delay lasts unreasonably long, either party to the contract can withdraw from the contract without compensation. If the contractor is unable to meet the agreed service and delivery deadlines for other reasons, the client must give notice of default in writing and grant an appropriate period of grace for the type and scope of the services, unless the service is specified in the calendar. The client can only claim damages due to default in the event of intent or gross negligence on the part of the contractor, his legal representative or vicarious agent. When goods are delivered, they are dispatched from the workshop or warehouse on account and at the customer's own risk. The contractor is entitled to partial services provided that they are reasonable for the client. They are only carried out after prior notification to the customer. We reserve the right to make minor deviations in wooden surfaces (color and grain) and textiles (fabric and color).
5. If the delivery cannot take place on the agreed date due to circumstances for which the client is responsible, the risk is transferred to the client at the point in time at which he received notification of readiness for delivery. Storage costs are borne by the client.
6th. The acceptance of the delivery or service must take place immediately after the notified completion. This also applies to self-contained partial deliveries or services. If the client has used the delivery or service or parts thereof during the construction work, acceptance shall be deemed to have taken place after six weeks.
7th In the event of notices of defects in services, the contractor must be given the opportunity to examine them on site. In the event of notices of defects in deliveries, these must be sent back to the contractor. In the case of justified complaints, subsequent improvements will be made free of charge within a reasonable period. If the rework fails, a replacement delivery or a reduction in payment can be requested.
8th. The guarantee is given for construction work according to VOB. The limitation period for the warranty from deliveries is 2 years. The contractor guarantees that his services at the time of acceptance, which have the contractually guaranteed properties, correspond to the recognized rules of technology and are not subject to errors that negate the value or suitability for normal use or use as stipulated in the contract or reduce. He is always liable for gross negligence and intent, including those of his vicarious agents, but not beyond that. In addition, a guarantee is excluded if the care instructions given to the client have not been demonstrably complied with. Notices of defects are to be communicated immediately. Claims for damages under the Product Liability Act remain unaffected.
9. Upon delivery, it is assumed that the vehicle can drive directly to the building and unload. Additional costs caused by further transport routes or difficult transport from the vehicle to the building will be charged separately. Mechanical means of transport are to be provided by the client for transports beyond the 2nd floor. Stairs must be passable. Anyone who hinders the execution of the work of the contractor or persons commissioned by him due to circumstances for which the client is responsible, the corresponding costs (e.g. working hours and travel costs) will be charged.
10. Property and copyrights to cost estimates, drawings, drafts and calculations made by the contractor are reserved. Such documents may not be reproduced or made accessible to third parties without the consent of the contractor. For cost estimates, drawings, drafts and calculations that have been expressly ordered by the client, the agreed fee must be paid even if the order is not placed.
11The prices are final prices that include the statutory VAT. The final amounts shown in the offer are determined to the best of our knowledge and are - unless otherwise expressly stated - to be understood as approximate values. They only apply to undivided orders for services and / or deliveries offered and, in the case of construction work, to the contractor's uninterrupted service option. In the case of agreements that contain delivery and service deadlines of more than 4 months after the conclusion of the contract, the contractor is entitled to enter into negotiations on a new price agreement. For the measurements, the shell dimensions apply in accordance with DIN regulations (No. + 49 7223 2838856, 18366), which are contained in the VOB. Reference is made to section 3, last sentence of the conditions. If performance is required outside of normal working hours, this requires additional payments of wage supplements.
12th All services, including partial services, are to be paid in cash within 30 days of their provision or invoicing without any deduction. In the case of deliveries, the purchase price can be paid immediately in cash or by cash on delivery (plus € 5.00), by sending a check or by direct debit. Unless otherwise agreed, a deposit of 30% of the order value must be made when the contract is concluded for custom-made products. Changes are only permitted with special agreements. Bills of exchange and checks are only accepted on account of payment, not as payment. Exchange charges and exchange fees are borne by the client. In the event of a check or bill of exchange protests, the contractor can, step by step, demand immediate cash payment against return of the paper, also for paper due later. Interest on arrears is calculated at 4% above the base rate of the European Central Bank. These are to be set higher if the contractor can prove a burden with higher damage caused by delay. Payments will first be offset against any dunning costs and interest and then against the oldest debt. A significant deterioration in the client's creditworthiness entitles the contractor to demand advance payments or security deposits. If the client does not adhere to the payment agreements made, the contractor is entitled to set a grace period under threat of refusal and to withdraw from the contract after this period has expired or to demand compensation for non-performance. If a security deposit according to VOB has been agreed for construction work, this must be paid into a blocked account at HypoVereinsbank Erfurt within 18 days, with reference to Section 17 No. 6 Paragraph 1 VOB / B, or can be triggered by providing a guarantee.
13th In the event of differences of opinion, only experts who are publicly designated for the interior decorating trade by a Chamber of Crafts in Germany are permitted to assess deficiencies in performance and delivery. If the inspection reveals that unjustified complaints have been made, the client must bear the costs incurred.
14th The contractor retains ownership of the goods until full payment of his rights. If the property is lost by law, the customer hereby assigns his future claims against the property purchaser in the amount of the outstanding claims to the contractor. The client is obliged to adequately insure the objects against fire, water, theft and burglary for the purpose of retention of title. If necessary, he assigns the insurance claims in the amount of the equivalent value or in the amount of the outstanding claims to the contractor. In the event of seizure of the items subject to retention of title, the client must immediately notify the contractor in writing and inform the pledgee of the retention of title. The client is not entitled to sell, give away, pledge or assign as security the items delivered to him under retention of title.
15th The client's personal data such as name, address and telephone number are saved. We will treat you confidentially. In particular, data will not be passed on to third parties as long as this is not necessary for the order and its processing. With the order, the client consents to the storage of his personal data. If you do not want the data to be saved, please send a short message.
16. If the client is not a registered trader, the place of performance is the client's registered office. If the client relocates his usual place of residence or habitual abode after conclusion of the contract from the area of application of the Federal Republic of Germany or if this is not known at the time the action is brought, the seat of the contractor is the place of jurisdiction. If both contracting parties are registered traders, the contractor's registered office is agreed as the place of jurisdiction.


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